The customer is NOT always right
Most employers expect staff to grin and bear it when customers are rude. They might take a different approach if they understood the impact it can have on their business.
'I had literally lost all hope': How surgeons are transforming lives through low-cost operations
A group of altruistic surgeons in Australia, led by Macquarie University Professor Anand Deva, is performing life-changing surgery at greatly reduced out-of-pocket cost for people who have private health insurance.
Why are Sydney petrol prices suddenly so high?
Average petrol prices have shot up by 15c a litre in the past week. Dr Lurion De Mello, Senior Lecturer at the Macquarie Business School, explains why.
Tips for teen years from a former police negotiator
Knowing what to say, and when and how to say it, can be a powerful tool in the self-help kit for parents navigating their way through the teenage years.
How do planes stay in the air?
Now that Qantas has flown into the history books after completing a record 19-hour flight from New York to Sydney, aeronautical engineer Byron Wilson answers the question on everyone's lips.
Six things you should do before you quit working
Retirement planning is not just about having enough money in the bank, it's also about taking the important social and health steps you need to be happy when you're older – before it’s too late.
Doing the HSC does not cause undue stress, new research
A two-year survey of this year’s HSC candidates across seven Sydney high schools has found that over 70 per cent of students manage their pre-exam stress levels well.
TMI: the cognitive science behind why you can't read all your emails in a day
In a world awash with emails, the struggle to keep on top of the inbox is universal. Here’s why trying to read more than a few dozen a day could be wasting everyone’s time – and worse.
Listen up! Experts call for action on hearing loss-depression link
Understanding and addressing the impacts of hearing loss on mental wellbeing has become an urgent issue, write renowned Macquarie University audiologists Professor Cath McMahon and Associate Professor Piers Dawes.
The words that heal after breast cancer
Women who have a greater sense of self-compassion after a breast cancer diagnosis are less likely to experience anxiety and depression, new research from Macquarie University shows. Writing about it can also have a powerful effect.
Kids with social anxiety are likeable and popular
Children with social anxiety are often well-liked by fellow students, a new Macquarie University study of seven to 13 year-olds has shown. Researchers hope the finding can help short-circuit a disorder that can otherwise be debilitating in adulthood.
Dads play a role in preventing social anxiety in children
Dads who encourage children to try new things and don’t shield them from disappointment or let them win all the time may help them avoid social anxiety in young adulthood.